group income protection insurance

Our group income protection product is called Sick Pay Complete®.

Sick Pay Complete® is a comprehensive solution integrating long-term income protection insurance with absence management and workplace support.

It has four major components:

  1. Early notification to a case manager

  2. An online absence management tool, TeamSeer
  3. Support Matters, a workplace support service

  4. Core long term income protection insurance

product features

cover options

For the core group income protection insurance element, a wide range of cover options are available

Available for two employees or more, up to 300

Up to 75% of salary available

4, 8, 13, 26, 28, 41 or 52 week deferred periods

Limited payment periods of 2, 3, 4 or 5 years, or benefits paid to cover cease age

Cover available up to age 70

Benefits can escalate in payment

Premiums calculated accurately, no averaging

Pension scheme contributions and NICs can be covered

Premium rates are guaranteed for two years

Own occupation, suited occupation and activities of daily living disability definitions

Automatic acceptance limit for schemes with 5 employees or more


TeamSeer is an online absence management and holiday planning tool. It’s provided free of charge for all employees in the company to use, but it must be used to record sickness absence for those covered by the policy.

Once setup, the TeamSeer service will automatically notify our case manager of any employees absent with conditions that are likely to be receptive to case management and early intervention, such as musculoskeletal and mental illness and any absences lasting longer than four weeks.

This early intervention is crucial as it gives us the best possible chance of helping employees return to work successfully and with absence management software integrated, this process is proactive.

TeamSeer provides
  • Holidays and other planned absence recording
  • Unplanned absence recording, including return to work forms
  • Mobile access
  • Outlook and Google integration
  • Employers control setup and ongoing administration
Group Income Protection

early intervention and case management

Our approach to handling employee absences is built on the established premise that the earlier the intervention, the better the outcomes.

That’s why we will look to help an employee back to work as soon as possible, rather than wait until the deferred period has expired. This benefits the employee and employer, while also helping to reduce their insurance premiums.

Support Matters®

Support Matters®, included in our group income protection product, is a completely confidential employee assistance programme provided by Workplace Options, delivering employee and manager support. It is designed to provide an engaging, useful, everyday support service for employees.

  Up to 4 sessions of clinical counselling

Everyday work-life enquires

  Help with dependent care

Legal information and support


Financial support

   Debt management counselling

Career coaching

Workplace crisis support

Computerised Cognitive Behavioural Therapy

Shopping discount website

The Support Matters website acts as the information and access hub for all of these services. This is in addition to the core telephone service which is available 24 hours a day all year round providing in-depth advice and support on all of these topics. Employees can also contact the service by SMS text, email, and LiveChat via the Support Matters website.

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