we’re here to help

Our claims process is designed to handle claims quickly, with care, sensitivity and compassion.

We know that paying claims quickly is really important, especially as the cover we provide gives vital financial support in the event of death or disability. Once we have the information we need, we pay claims within five working days.

We also know how important it is to make the claims process as easy and simple as possible for the employer and employee. All claims must be made by the employer, who is the policyholder. We’ve included lots of information below to help an employer with the claims process.

group life employee benefit
group income protection employee benefit
Critical illness employee benefit

group life

Our dedicated team are here to support you through the claims process. The first step is to download our group life claim form, complete it fully and send it back to us by email to claims@ellipse.co.uk.

If you have any questions please call us on 0203 003 6161.

The form is suitable for registered and excepted schemes, although for the latter we will require an additional declaration to be completed.

How do we pay claims?

via Pitmans Trustees (PTL)

If the policy is in the Ellipse Master Trust or the Excepted Life Trust the lump sum will be paid to Pitmans Trustee Limited (PTL), the professional trustees who oversee both trusts.

They will contact the employer, next of kin and legal representative(s), collect information about the personal circumstances and arrange payment to the most appropriate beneficiaries. If a nomination of beneficiary form has been completed, this will be taken into account by the trustees, however it is important to remember these are not binding.

via the scheme trustees

If the policy is not in the Ellipse Master Trust or Excepted Life Trust, we will pay the money to the scheme trustees via the trustee bank account detailed on the claim form.

pay beneficiary directly

For registered schemes, if the trustees do not have a trustee bank account and would like the benefit to be paid directly to the beneficiary, they must fill out the below form and email this to claims@ellipse.co.uk, along with the claim form. If there is more than one beneficiary, a form must be completed for each person.

pay sponsoring company

Where a registered scheme is set up under a standalone trust and the trust rules allow, we can pay directly to the sponsoring company. We will need to be notified when the claim form is sent to us, so we can then send out the relevant declaration to be completed. We may also ask to see a copy of the trust deed.

Please give us a call on 0203 003 6161 if you’d like to discuss this option.

“Our claim with ellipse for our employee was handled extremely professionally by the team at ellipse. They were a pleasure to deal with in what was a sad and difficult situation– very responsive and informative.”

Alison Williams, People and Communications Director, Beckworth Emporium

Support from Winston’s Wish

Life insurance helps families with any money issues following the death of a loved one, but there is so much more for bereaved families to handle.

When we receive a claim under our group life policies, we offer families access to bereavement support and advice. This is provided by the national helpline service offered by the charity Winston’s Wish; the country’s leading provider of bereavement services to children and their families.

We think it makes sense to bring the practical help Winston’s Wish can offer to our claimants’ attention, but also that it would be wrong to do this without providing the financial support Winston’s Wish need to be able to provide their services.  That’s why for every death claim we handle, we donate £100 to Winston’s Wish in order to support the running of their bereavement helpline.

group income protection

Being absent from work due to injury or illness can leave an employee facing financial difficulties if they lose their income. Our income protection products are designed to provide a replacement income for the employee in these circumstances, as well as provide rehabilitation support and case management to the employee to help them make a successful recovery.

The process for notifying us of a new claim varies depending on whether you have an Interact or Sick Pay Complete policy. You can find more information about each claim process by selecting the relevant product below.

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Sick Pay Complete

Sick Pay Complete includes TeamSeer, an online absence management service, which automatically notifies us of new absences that are likely to benefit from early intervention. This means we should already know about an employee’s absence and be in touch with you.

If the absence hasn’t been logged, please call us on 020 3003 6161 or email claims@ellipse.co.uk as soon as possible, and no later than the fourth week of absence. Once you have told us about the absent employee (whether via TeamSeer or a phone call), our claims team will send you two claim forms; one for the employer to complete and one for the employee to complete.

We’re here to support you through the process, so if you have any questions or need any help then please give us a call on 020 3003 6161.

Interact

If you have an Interact policy please call on us on 020 3003 6161 or email claims@ellipse.co.uk to tell us about the absent employee. Please do this as soon as possible and no later than the fourth week or absence. We will then send you two claim forms; one for the employer to complete and one for the employee to complete.

We’re here to support you through the process, so if you have any questions or need any help then please give us a call on 020 3003 6161.

Case Management

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Once a claim has been made on a Sick Pay Complete or Interact policy, absent employees will benefit from tailored case management.

Our approach to handling employee absences is built on the established premise that the earlier we can support an employee, the better the outcomes will be for them. That’s why we will help an employee back to work as soon as possible, rather than wait until the deferred period has expired.

How are absences reported?

If you have a Sick Pay Complete policy, the TeamSeer absence management tool will automatically notify us of any new absences which are most likely to be receptive to case management, such as musculoskeletal and mental illness. In addition, any employees who have been absent for a continuous period of four weeks or more, regardless of the condition, will be referred to us.

The case management team will then be in touch with the employer to explain the case management process, determine the employee’s eligibility for the insurance cover and if eligible, obtain the employees personal and contact information, together with any additional information about the reason for absence. We will always contact the employer first as the automatic notification from TeamSeer is anonymous, we will only know the reason for absence and duration when we call.

If you have an Interact policy, please tell us no later than the fourth week of an employee’s absence, or ideally sooner if possible. You can contact us on 0203 003 6161 or claims@ellipse.co.uk

group critical illness

Critical illness employee benefit

An employee diagnosed with a critical illness could be facing time absent from work, financial strain from payment of treatments or may need to make adjustments to their home. That’s why we are committed to paying claims quickly, with care, sensitivity and compassion.

Please call us on 020 3003 6161 and our team will help you through the process. You will be sent two claim forms; one for the employer to complete and one for the employee to complete. Once these are completed and returned, we will guide you through the rest of the process.

Nurse support from RedArc

Once a claim has been made, absent employees will benefit from tailored nurse support provided by RedArc at no extra cost, provided the employee claiming opts for this service on the claim form. This service helps guide employees through their treatment plan, and provides support while they adjust to living with their critical illness. RedArc can also assist with an employee’s safe return to work upon recovery.

RedArc group critical illness service

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